Six Building Blocks of Trust:-
Reliability and Dependability: A person or group that is true to their word and fulfills their commitments encourages trust.
Transparency: People are anxious about unknowns and tend to assume the worst when they’re not informed about a new development.
Competency: This is another element that is central to building trust. If you think a person, leader or organization is not capable of doing what they are supposed to do, you cannot trust them. Therefore, even when a person has a good heart or good intentions and we like them personally, they cannot win our trust if they’re not capable of doing what they promise.
Sincerity, Authenticity and Congruency: People can often sense when someone says something that is not aligned with what they are feeling inside. When a leader is insincere or inauthentic, people don’t believe what he or she is saying. A leader who says one thing but who acts differently is not congruent.
Fairness: Some people act as if the needs and desires of others are not important, or they don’t truly listen to or respect both sides.
Openness and Vulnerability: If a person never says they are wrong and apologizes or acknowledges their mistakes, other people do not feel comfortable disagreeing with them or sharing their own thoughts.
Four Steps to Persuade others :-
1) Establish Credibility
2)Frame common Ground
3)Provide vivid Evidence
4)Connect Emotionally
Modes of persuade (Retarical):-
Ethos:-Trying to persuate somebody by connecting their belifs(or)values (or) Ethics
Pathos:- The Emotional Appeal
Logos:- The Appeal To Logic
Kairos:- It is about timing of the influence
Methods of Persusion (9):-
Requesting:-It is probable the Simplest influence approch
Legitimating:-It is slightly more complex than requesting in that a leader adds a legitimation(or)rationalization for command - and - approch
Exchanging:-Exchanging is based on the concept of reciprocity
Coalition:-Coalition is like legimitimating; however its standing doesn't come from references to any form of authority
Rational:-it is a simple tactic. a tactic that is used to try and convince some one with valid reason,rational logic or realistic facts
Socializing:-It uses prise and flattery before aduring an attempt to get others to carry out a request(or) support a proposal
personal appeals:-these are more focuse on other people as they assume some form of relationship and trust between a leader and those beeing influenced
Consultation:-consultation is even more focused on other because the leader pulls them in and engage them in developing a course of action.
Inspirational appeals:-It is core incredient of inspirational leadership. They are by far the most personal in terms of understanding others perspectives by they focus on what lies deep in others people mind sets their values and emotions
5 influencing styles:-
Bridging:-
People who use a bridging style of influence tend to motivate by using reciprocity, consultation, and personal relationships
Rationalizing:-
People with a rationalizing influencing style tend to use logic and reasoning to try to persuade others.
Asserting:-
Those with an asserting influencing style tend to use authority and assurance as their way of motivating others
Inspiring:-
Those with an inspiring influencing style use example and comradery to motivate others.
Negotiating:-
People with a negotiating influencing style tend to search for a middle ground as a way to motivate others
10 Tips for Handling Conflict at Work:-
Talk Privately
Listen to the Other Person
Acknowledge Your Similarities
Admit Your Mistakes
Focus on Behavior, not Personality
Be Selective
Set a Positive Example
Consider the Bigger Picture
Avoid Escalating Tension
Use a Mediator
During customer interviews, it’s important to:
▪ Focus on questions that allow you to validate the
problem. Who actually has the problem? How do they deal with
it?
▪ Develop questions that help you collect quantitative and
relevant data that you can later test. Avoid questions that
lead to subjective or speculative answers.
▪ Tailor questions to better understand a customer’s
habits. You may uncover important information around how a
customer thinks about a problem that you hadn’t considered.
▪ Finish each conversation with:
– “What did I not ask?” Always assume that you’re asking the
wrong questions, especially in the first interview. This allows you to
capture what you missed.
– “Who else do you suggest I interview?” This is an excellent
way to capture more targeted contacts directly from individuals
who work in the industry
9.Tips on Conducting Great Interviews:-
✅. 1)Start slow, safe and personal.
✅2). Coax, don’t hammer.
✅3)Make some questions open ended.
✅4). Ask what you don’t know.
✅5). Let the interviewees wander a bit–but be careful.
✅6)Don’t send advance questions
✅7). Be prepared. Find the overlooked
✅8). Listen, really listen.
✅9)There are dumb questions.
Four steps to Persuade Others:-
>Establish Credibility
>Frame the common Ground
>Provide Vivid evidence
>Establish Emotionally
Methods of Persuasion:-
>Requesting
>Legitimating
>Coalition
>Rational Persuasion
>Socializing
>Personal Appeal
>Exchanging
>Consultation
>Inspirational Appeal
Steps Art of story Telling:-
Know your audience
Make them care
Set the scene
Be creative chronology
Know your punchline
Engage your audience
Use tension
End with grand finale
Don't be limited by words
Enjoy the process
# To be a Good Story Teller
✓Holding Interest
✓Building a connection
✓Providing satisfied conclusion
$Practice functional fluidity. There's more than one way to look at, or solve, a problem. Be open to new ideas and approaches, and don't be afraid to try something different.
$Focus on accurate and relevant information. Interpersonal blow-outs are often rife with irrelevant information. Take the time to gather all the facts, and make sure you're focusing on the information that's most relevant to the problem at hand.
$Make no assumptions
Assumptions can lead to misunderstandings and conflict. When you're trying to solve a problem, it's important to get all the facts and not make any assumptions.
$Refrain from placing blame.
Blaming others for a problem will only make it worse. Instead, focus on finding a solution that works for everyone involved.
$Listen actively.
When you're trying to solve a problem with someone else, it's important to listen actively to what they have to say. This means paying attention to what
$Enhance your nursing practice.
Effective Customer Interview
✓Focus on problem
✓Define customer archetypes
✓Develop Agile Mindset
✓ Be prepared to listen
✓Preferbly conduct in- person interview