IBM Hiring For Technical Support – L1
Eligibility:- Any Graduate
No % criteria
Fresher
Responsibilities:
- Provide L1 and L2 support for the system within agreed service levels
- Tickets Assignment and working on tickets, working on backlog and new tickets to provide resolution within agreed SLA.
- Responding to user queries via the Slack channel.
- Assist internal customers by resolving tickets for incidents and related questions to the system
- Get involved in Migration activities, production changes or projects required by IBM Users/App Teams or Developers, Architects and assist them in making the necessary changes or resolving the defect/ issue in Production.
- Implement and manage effectiveness of Incident, Service Request, Change and Problem management processes for the service area, following internal processes requirements
- Provide regular reporting for tickets status
- Be responsible for maintaining and updating operating procedures, working instructions and support documentation